Customer security scrutiny often intensifies after an initial questionnaire has been submitted. Procurement teams may request clarification calls. Vendor risk platforms may flag responses for follow-up. External security rating services may introduce additional context or perceived exposure. In some cases, reviews occur mid-contract or as part of ongoing customer oversight.
At this stage, wording and consistency become critical.
Technology businesses often create unintended commitments through imprecise phrasing. Broad statements about logging, encryption, access control, sub-processor oversight or breach notification may be interpreted differently by external reviewers. Internal teams often understand what is implemented in practice, but translating that into responses that are clear, accurate and commercially sound requires careful judgement.
We support businesses through customer security reviews by refining written responses, preparing for clarification discussions and ensuring alignment between documentation, technical implementation and agreed commitments.
The aim is to help technology businesses remain controlled and consistent under scrutiny.